JO
Johann O

1 reviews | Active since May 2015

25 Jun 2017, 20:27

STILL AWAITING THE PROMISED PHONE CALL TOMORROW, ALMOST TWO WEEKS LATER

<p>DSTV has not given me proper service. I have been without signal and complaining for more than two months, phoned countless times spending more than 45 minuites on the phone and complained on hello peter. They then phone, after one week of back and forth trying to get hold of someone I then phone into the call center again and my matter was resolved.</p> <p> </p> <p>Girly from DSTV promised to phone me back but never did. I needed to claim compensation in this regard and still nothing.</p> <p> </p> <p>DSTV is doing nothing for their consumers. Thank the LORD I got hold of other suppliers to watch what I would normally watch, and I will move all my family and friends over to this and leave DSTV with 10 odd less consumers.</p> <p> </p> <p>If this is the way they want to carry on, I will seek legal action in this as well in order to claim for my time taken, phone calls and subscriptions paid whilst not receiving a service from them. They actually stole money from me.</p> <p> </p> <p>I want compensation now. I am over paying for services I cannot make use of and having empty promises and bad service.</p> <p> </p> <p>WHilst I carry on about the bad service I have been given with the people who phone me back, not even they can return a promised phone call. I have never had such a bad experience than with DSTV. Not even my cellphone service provider is this bad.</p> <p> </p> <p>But this is no problem. I will now raise complaints all over and publish them for this. I will run to the newspapers and ombudsman and wherever else I can complain. i will go onto social media as well and publish.</p> <p> </p> <p>I will make a big scene of this as their service is bad, promised compensation never comes and the promised phone calls neither.</p> <p> </p> <p>I as the consumer needs to lick DSTV's **** in order to get my services working correctly, because their staff are incompitent in dealing with their own systems. DSTV needs to send all their staff on client service training, as well as how to work with their own ****** systems.</p> <p> </p> <p>I still have intermittent signal, but this no longer bugs me as I stopped paying my subscription. SHould DSTV list me as a slow payer, i will take the matter further and sue for damages in this regard as well. I am a registered debt counsellor and have my own business. So bring it on DSTV, Bring it on... I am not as uneducated of a consumer you might think I am.</p> <p> </p> <p>I demand a phone call from management. I do not want to deal with todler staff any longer. I am now FED UP.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 08:23
Official

Dear Johann

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

JO
Johann O's update12 Jul 2017, 16:31
Reviewer Update

Lebogang,

I have been trying to get hold o fyou and you did not provide me with your direct number as promised. Also the problem is not yet resolved. I have also now been suspended. I await feedback.

JO
Johann O's update12 Jul 2017, 16:34
Reviewer Update

No tech guy has been out to insepct as per promise given by Lebogang- It is yet again almost a month later. I am paying for something I cannot make use of.

Please get back to me in this regard as Lebogang has promised to leave an email address or direct line but never did. I suppose I should get use to this kind of service if this is all I have been receiving.

I am tired of this now. I will now get legal representation involved as I am not able to watch due to intermittent connection still. I phoned your call center yet again after the account has been suspended and they were also unable to assist me in this regard.

I need Lebogang to phone me.