AS
Azaan S

1 reviews | Active since Aug 2016

28 Jul 2017, 18:37

Still awaiting feedback

<p>I requested a settlement letter for my price lock package. After months no one can assist me.</p> <p>The last person I was in contact via email was Lesego Tawane and she advised she would get back to me with the final amount and that was on the 9th of June.</p> <p>If you look at the history and calls I made I'm sure someone could provide some kind of feedback then just ignore the customer.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jul 2017, 08:01
Official

Dear Azaan Sewsaran

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jul 2017, 09:32
Official

Good day Azaan Sewsaran

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

We have escalated your concern to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard

Kind regards

Rupert

Best regards,