Still Awaiting Feedback

<p>On the 19th I wrote about my problem regarding the problem I am having with Box Office. On the 21st a guy by the name of Rupert Paulsen (Contact Centre - Customer Liaison) tried to get hold of me but also mentioned he will send me an email because of the information that was needed by him.The email was sent to me about 11:00 & I rep**** with all the information including pictures at around 13:00 on the same day. I never heard from Rupert again. Yesterday the 23rd at about 10:00 I emailed Rupert again in regards to some kind of feedback with no reply from him. I NEED TO KNOW IF I WILL BE ABLE TO WATCH THE MOVIE, IF I RENT IT THIS WEEKEND OR NOT? ITS REALLY ****ING RIDICULES THAT THE SERVICE IS PAID FOR YET I HAVE TO FOLLOW UP ON WEATHER THE PROBLEM IS RESOLVED OR NOT.</p>