Still awaiting a call from MultiChoice for my DSTV

When I activated my account on the 18th December 2020 I was told that I would pay a monthly subscription of R299 a month to which I asked the consultant 2 or 3 times if he was sure the amount was R299 and not R359 and he agreed that it was R299. I then paid my pro-rata and activated my account. Just before the end of December I get an SMS stating that I should pay R399 on my account. When I called in an agent told me that only customers upgrading qualify for the package. I then said that due to me being told an incorrect amount I will either pay R299 or suspend my DSTV account. The agent said that I can't suspend my account and that she will escalate my query. It has now been 5 days and I have had no call back from MultiChoice. I request a call back ASAP to sort out my account.