STILL A DOUBLY UNHAPPY CUSTOMER

Following my 'Doubly Unhappy Customer' review of 28th November DSTV were very quick to contact me and offer to help. Unfortunately when I asked for a reference number I was advised by the agent this would be in the confirming email they would send me. Today is 2nd December and I am still waiting for that email. So still an unhappy customer and one who thinks DSTV customer service processes are a significant weakness.