STILL 2 PLANNES AND SYSTEM DOESN NOT ALLOW YOU TO CHANGE IT!

Good day,

My account still shows two active packages: Stream and Decoder. Please explain how it is possible to watch two channels at the same time, because this does not make sense and is not what I requested.

When I try to activate the decoder, it only shows Top Channel and no other options. This clearly indicates that something is wrong on your system.

Please deactivate the Decoder package immediately. I only want the R29 Stream package on my account.

I will not be paying R1,700 for system errors that are not caused by me. Your support consultant also refused to assist, saying she is “not allowed,” which is unacceptable.

Kindly resolve this urgently and confirm once the corrections have been made. Cancel the stream packages for once and for all please! as I did it last month

Thank you.