*****sters. ****med

We received a message that my mom owes R393.35, I paid the account. This after her account has been inactive because she could nor afford it. After paying the R393.35 I get another message that I need to pay R91, and I paid it.

I send an inquiry requesting the services to be connected, I was advised there's an outstanding amount?? Today I called the call center and I was advised she had insurance on a decoder that she canceled and 2 other decoders and a funeral policy. How do you charged insurance on a canceled decoder? The consultant could not even provide the funeral cover amount nor documentation? Instead she askws why my mother never canceled the insurance???

1. This is ******** that you send an invoice for a specific amount once paid that extra fees pop up?? Also explain how the insurance is active after 3 months of the decoder being inactive

This matter I'm going to report to icasa.