*****sters! Continually being debited for a "non existent" account

I'm at my wits' end.

In June, I signed up for a subscription via the DSTV website. I went through all the steps, and my first payment went off straight away. However, the subscription was never connected. After calling the call center for help, I was told that there was no record of my account - no customer number was allocated, no subscription existed against my ID number - yet the money was taken. They helped me set up a "new" streaming account, linked to my other email address, which remains active, and I was told it would be investigated, but I heard nothing back.

Fast forward to July, and I was debited AGAIN for the non-existent account. Phone the service line again, and had to explain the whole story again, but still, they could not trace where the money was going to - nor (again) could they find a subscription linked to my name. I was told to send screenshots of the payments to the proof of payment email address, which I did. After several days, I got an email yesterday to say two things: 1. I need to send my customer number, and 2. I need to send them "proper" proof of payment as they don't accept screenshots. So, 1. As I explained SEVERAL TIMES, I was not allocated a customer number, nor is the account linked to me in any way!! How am I supposed to send "Proof of payment" if it's a debit order?!!!!! Anyway, I responded with a copy of my bank statement showing the two payments. I then got an email saying that the funds had been allocated to my decoder services. Decoder services? I don't have a decoder!!!!!

I then went onto the website again and logged in, and lo and behold, as before, my account information is empty. There is no record of my subscription. No linked service. In fact, it prompts me to choose a service - that's how non-existent the "service" is I'm paying for. I can not see any payment history. There's no way for me to stop the debit order, because there's nothing there!

What drives me crazy is having to explain the situation to different people each time I call. And that DSTV seems to be deaf. If they can't find my account information, how am I supposed to?

I have now just received another email to say my account is ACTIVE on their side. Yes, it's active on another streaming account that was activated as a solution right at the beginning, but this still does not solve the problem, as I'm double paying. Every time I give me ID number, they pull up the active account. But what I'm saying is that there's another account (that's not linked to my ID number, but to another email address) that I'm being double billed for!!!

Oh my gosh, I don't even know how to explain this any more. All I want is for the money to be refunded and to stop the ****** debit order from going off! But they can't "find me" on the system... so what now, must I just keep being billed for a non-existent account?!

I'm absolutely furious and demand that a senior member of the DSTV team (with the power and know-how to actually solve this problem) contact me to sort this out.

I'm one step away from going to the police to log a ***** case, because in the absence of a solution, that's what this is. They are *****ulently taking money off my account!

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