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Multichoice call center agents are the most useless uneducated of all.. Every month they mess up my account and over debit me then it takes them forever to refund me. After over debit'n me on the 28th of September,she insists that they refunded me on the 09 of September.. so trying to understand how she went back in time and refuned me.. Anyway they had a promotion where if I upgraded,I would not be charged the ffg month,which they did debit me and il called and spoke to 12 different people during the month,no one has got back to me since the 28th of September.. The cant do a simple calculation and refund me the difference.. They lie just to make sales. Then when you question them about it they say sorry I'm not sure what you talking about yet I sent them proof,now they hiding.. Rather cancel dstv and get wifi and stream.. dstv shows the same thing over and over again anyway.. Pathetic..!!!