HVDM
HENRY VAN DER MERWE
1 reviews | Active since Mar 2012
04 May 2015, 21:08
STEELING FROM CLIENT'S
I paid my account on 30 April at 06:16 the morning as stated in the sms update received from my bank as i explained to the call centre operator and they don't understand a thing or they don't want to understand, \ YES "it may take two to three days to reflect\"" BUT BEWARE\"" don't make a payment before a weekend or long weekend because these pathetic people will cut you off on the first working day and blame a computer system for it. TAKE NOTE due to it costing me money and time to phone Multichoice \"" I WILL NOT PAY A FULL SUBSCRIPTION AT THE END OF MAY"
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DStv (MultiChoice)'s replyOfficial
06 May 2015, 15:52Hello HENRYWALTER,
Your billing date is the 28th of every month and payments should be made on or before this date (EFT) to avoid the auto-disconnection and the reconnection fee charge.
Your payment only reflected on your account on 05 May 2015. This was because of the Sunday and public holiday and the delay was out of our control.
Our records show that the bank date of your payment was the 30th. We will reverse the reconnection fee charged to you.
Kindly note that we do not compensate for the inbound call made to reconnect your service.
Here are our other touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Your billing date is the 28th of every month and payments should be made on or before this date (EFT) to avoid the auto-disconnection and the reconnection fee charge.
Your payment only reflected on your account on 05 May 2015. This was because of the Sunday and public holiday and the delay was out of our control.
Our records show that the bank date of your payment was the 30th. We will reverse the reconnection fee charged to you.
Kindly note that we do not compensate for the inbound call made to reconnect your service.
Here are our other touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply06 May 2015, 15:52
Official
Hello HENRYWALTER,
Your billing date is the 28th of every month and payments should be made on or before this date (EFT) to avoid the auto-disconnection and the reconnection fee charge.
Your payment only reflected on your account on 05 May 2015. This was because of the Sunday and public holiday and the delay was out of our control.
Our records show that the bank date of your payment was the 30th. We will reverse the reconnection fee charged to you.
Kindly note that we do not compensate for the inbound call made to reconnect your service.
Here are our other touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Your billing date is the 28th of every month and payments should be made on or before this date (EFT) to avoid the auto-disconnection and the reconnection fee charge.
Your payment only reflected on your account on 05 May 2015. This was because of the Sunday and public holiday and the delay was out of our control.
Our records show that the bank date of your payment was the 30th. We will reverse the reconnection fee charged to you.
Kindly note that we do not compensate for the inbound call made to reconnect your service.
Here are our other touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
Best regards,