JF
Janiculene F
1 reviews | Active since Jan 2014
22 Apr 2020, 21:54
*****ing my money... Taking away all channels i paid for in full?
In the past month i received 5 different amounts that will be debited on 25 april. No one can give me a clear or proper answer, no one respond on live chat, emails you hardly get a reply on, whatsapp self service is such a pain and of no help at all, calling dont help as you are number 284 in a queue. Firstly on 25 march, i was debited an incorrect amount, apparently it was sorted out, again i was called, another amount quoted, sms received with another different amount, emails sent everytime i get a different amount to be debited. And tonight while watching boom after 8pm dish went to channel 100 as i was watching 145, and when i wanted to change back the only channel after 100 is 191 and a few others... I called and i hear they are closed. I am so done. Everything on all self services reflect that i am still on compact, on dstv now app i can watch all my channels live but its not on my tv... This bot chat tells me he will find someone to assist me... Here i am almost 2 hours later still waiting. I am paying for a service seems to a gohst company as no one is available to assist and sort things out immediately and completely even during office hours. I have no more patience left, taking my money and not delivering on what i pay for is ***** in my eyes and not in line with treating customers fairly. Where did my channels go. I have proof and screenshots of your app and selfservice stating my current package, that i owe nothing and my next due is r86???? Which is impossible for compact even with the credit due to me amd discount for having a contract. Please call me and have this resolved immediately and give all my channels back. I am no longer satified with just an apology, compensating me for all my airtime, time waisted, data waisted as i have to watch via an app now after i paid you in full. I can be reached on ***
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
22 Apr 2020, 22:02Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Apr 2020, 22:02
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JF
Janiculene F's updateReviewer Update
22 Apr 2020, 23:00I did not request for any downgrade. I want to be on compact and also confirmed 12 month contract last week with your sales agent for 369pm. Who requestes this downgrade. This is absurd as your complaints department confirmed via email on 15 april my debit order will be on 24 april r329. 31 as i qualify for a discount for 1st month of reactivating 12 month debit order and i was billed incorrectly last month so i have a credit as well. I did not request any downgrade. How can you just activate things without my permission? Reference number for the above email i received is ***6. Give me a proper email address of an actual person working there that can respond to me as i send the emails as i have proof of everything, including your helpless whatsapp service that wanted to change my package but to upgrade it when i tried to fix an error code. It gave me confirmation that it was cancelled the upgrade request which i never requested in the first place. I have screenshots as proof of this as per the whatsapp robot that dont know what you want. Do not, and i repeat again, do not downgrade anything. I want confirmation that i will remain on compact, that i signed up for price lock of 12 months starting 25 april, that the price lock first month discount is still in place as well as my credit for overdebitting me last month without my permission if i may add. My debit order should be 329.31 25 april and 369 from 25 may... This is just ridiculous and pathetic. Your self help services are of no use. See all the trouble and inconvenience it is causing. And you expect a paying customer to just sit back and say nothing while you just apologise like metro rail.. Sorry for the inconvenience caused... I think not.
JF
Janiculene F's update22 Apr 2020, 23:00
Reviewer Update
I did not request for any downgrade. I want to be on compact and also confirmed 12 month contract last week with your sales agent for 369pm. Who requestes this downgrade. This is absurd as your complaints department confirmed via email on 15 april my debit order will be on 24 april r329. 31 as i qualify for a discount for 1st month of reactivating 12 month debit order and i was billed incorrectly last month so i have a credit as well. I did not request any downgrade. How can you just activate things without my permission? Reference number for the above email i received is ***6. Give me a proper email address of an actual person working there that can respond to me as i send the emails as i have proof of everything, including your helpless whatsapp service that wanted to change my package but to upgrade it when i tried to fix an error code. It gave me confirmation that it was cancelled the upgrade request which i never requested in the first place. I have screenshots as proof of this as per the whatsapp robot that dont know what you want. Do not, and i repeat again, do not downgrade anything. I want confirmation that i will remain on compact, that i signed up for price lock of 12 months starting 25 april, that the price lock first month discount is still in place as well as my credit for overdebitting me last month without my permission if i may add. My debit order should be 329.31 25 april and 369 from 25 may... This is just ridiculous and pathetic. Your self help services are of no use. See all the trouble and inconvenience it is causing. And you expect a paying customer to just sit back and say nothing while you just apologise like metro rail.. Sorry for the inconvenience caused... I think not.
JF
Janiculene F's updateReviewer Update
22 Apr 2020, 23:03The link for rating your service aint active... Yet another fail
JF
Janiculene F's update22 Apr 2020, 23:03
Reviewer Update
The link for rating your service aint active... Yet another fail
JF
Janiculene F's updateReviewer Update
23 Apr 2020, 15:11How long do i need to wait for a reaponse i sent at last night at 11?
JF
Janiculene F's update23 Apr 2020, 15:11
Reviewer Update
How long do i need to wait for a reaponse i sent at last night at 11?
JF
Janiculene F's updateReviewer Update
23 Apr 2020, 16:56I did not request for any downgrade. I want to be on compact and also confirmed 12 month contract last week with your sales agent for 369pm. Who requestes this downgrade. This is absurd as your complaints department confirmed via email on 15 april my debit order will be on 24 april r329. 31 as i qualify for a discount for 1st month of reactivating 12 month debit order and i was billed incorrectly last month so i have a credit as well. I did not request any downgrade. How can you just activate things without my permission? Reference number for the above email i received is **********6. Give me a proper email address of an actual person working there that can respond to me as i send the emails as i have proof of everything, including your helpless whatsapp service that wanted to change my package but to upgrade it when i tried to fix an error code. It gave me confirmation that it was cancelled the upgrade request which i never requested in the first place. I have screenshots as proof of this as per the whatsapp robot that dont know what you want. Do not, and i repeat again, do not downgrade anything. I want confirmation that i will remain on compact, that i signed up for price lock of 12 months starting 25 april, that the price lock first month discount is still in place as well as my credit for overdebitting me last month without my permission if i may add. My debit order should be 329.31 25 april and 369 from 25 may... This is just ridiculous and pathetic. Your self help services are of no use. See all the trouble and inconvenience it is causing. And you expect a paying customer to just sit back and say nothing while you just apologise like metro rail.. Sorry for the inconvenience caused... I think not.
JF
Janiculene F's update23 Apr 2020, 16:56
Reviewer Update
I did not request for any downgrade. I want to be on compact and also confirmed 12 month contract last week with your sales agent for 369pm. Who requestes this downgrade. This is absurd as your complaints department confirmed via email on 15 april my debit order will be on 24 april r329. 31 as i qualify for a discount for 1st month of reactivating 12 month debit order and i was billed incorrectly last month so i have a credit as well. I did not request any downgrade. How can you just activate things without my permission? Reference number for the above email i received is **********6. Give me a proper email address of an actual person working there that can respond to me as i send the emails as i have proof of everything, including your helpless whatsapp service that wanted to change my package but to upgrade it when i tried to fix an error code. It gave me confirmation that it was cancelled the upgrade request which i never requested in the first place. I have screenshots as proof of this as per the whatsapp robot that dont know what you want. Do not, and i repeat again, do not downgrade anything. I want confirmation that i will remain on compact, that i signed up for price lock of 12 months starting 25 april, that the price lock first month discount is still in place as well as my credit for overdebitting me last month without my permission if i may add. My debit order should be 329.31 25 april and 369 from 25 may... This is just ridiculous and pathetic. Your self help services are of no use. See all the trouble and inconvenience it is causing. And you expect a paying customer to just sit back and say nothing while you just apologise like metro rail.. Sorry for the inconvenience caused... I think not.