*****ing my money

I signed up for a compact streaming package - R369(month to month, watch as you pay) The 1st installment came off mt bank account when I signed up, next was due in a months time. Ebd of the month came, 2 x R1107 was debited from my account, this was the 20th December, just before Christmas. The bank helped me reverse one payment as they could see it was deducted twice, but up to now I am getting no help from DSTV to pay back my money, with how many emails back and forth, and still no explanation why my subscription is double. I was informed that they take up to 10 days or whatever, but they had no problem taking my money. Well that has also passed. Also there is no place I can cancel my subscription as I am definitely not dealing with such ***** people ever again, but they are clearly waiting for another month to pass to just take more money. I WANT MY MONEY BACK - ALL OF IT ACCOUNT NR(***)