1 reviews | Active since Mar 2014
*****ing my money
Good day, <br> Have closed my account with DSTV in August 2015 and in December 2015 they all of a sudden deducted R384.50 from my account, i called and the help full person i spoke to then said it was done in mistake and will be refunded in 30 day. After that i have called multiple time to hear where my money was after 30 nothing was paid back. they insisted it would be paid in within 48 hours. this is now 4 months later and i am still waiting. called them again and they now all of a sudden need a bank statement to have proof of account. i told them i do not see the reason for that as they have been doing debit orders via my account for years, why now all of a sudden. it must just go back on that debit order number. Still waiting
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been escalated to the Finance Dept. for approval. Your credit will be available to you in 48hrs from tomorrow.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please note that your refund request has been escalated to the Finance Dept. for approval. Your credit will be available to you in 48hrs from tomorrow.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil