*****ing my money
I have just about had it with DSTV. I pay my account every month and they keep disconnecting me and tell me some ******** about they havent found the payment on their system. <br> <br> I paid my account on the 25th of July via EFT and sent the PoP to the payments address, 15 days later they disconnect my signal, so i phoned them and resent the PoP, my signal gets reconnected but now there is a extra R50 reconnection fee on my account, today my signal is disconnected again, and all of a sudden my account is double what it should be. <br> <br> Sort this **** out immediately!!
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DStv (MultiChoice)'s replyOfficial
29 Aug 2015, 10:35Hello tottiemonster,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complaint to the team leader Joan Mothibi that assisted with your complaint on the 26th August 2015 with regards to a change of ownership. The reason for our escalation is to allow her to give us more insight to the problem and to allow us to resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complaint to the team leader Joan Mothibi that assisted with your complaint on the 26th August 2015 with regards to a change of ownership. The reason for our escalation is to allow her to give us more insight to the problem and to allow us to resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply29 Aug 2015, 10:35
Official
Hello tottiemonster,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complaint to the team leader Joan Mothibi that assisted with your complaint on the 26th August 2015 with regards to a change of ownership. The reason for our escalation is to allow her to give us more insight to the problem and to allow us to resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have escalated your complaint to the team leader Joan Mothibi that assisted with your complaint on the 26th August 2015 with regards to a change of ownership. The reason for our escalation is to allow her to give us more insight to the problem and to allow us to resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta