*****ing money
<p>This is going to be a bit of a long rant. </p> <p> </p> <p>My DSTV Box Office Account had a credit balance of R30. Renting a movie nowadays costs R35. So, on Tuesday I paid an amount of R 320,00 into my box office account so the children can watch some movies while they are on holiday. <br /><br />Yesterday, the balance still did not reflect on my account so, I sent a qeury on the Box Office Website - received NO response. This morning, I sent a query on the Box Office Facebook page - immediately got a response that I must inbox them my ID number. I did so immediately, together with proof of payment, my client and account number. They said I must email proof of payment to ********** , which I immediately did. <br /><br />Received the following email from DSTV at 10:02:</p> <p> </p> <p>Dear Freddie Lombard,</p> <p>Thank you for your email, assisting your will be a pleasure.</p> <p>This is to confirm that the payment amount of R320.00 has been received and reflects in your BoxOffice account.</p> <p>Your BoxOffice account has a credit balance of R285.00 available.</p> <p>Kind regards<br /> Rebecca Dikgale</p> <p> </p> <p>I responded at 10:12 as follows:</p> <p> </p> <p>Please explain this to me.</p> <p> </p> <p>I had a credit balance of R 30,00 on Tuesday 27 September 2016. I made a further payment of R320,00 on Tuesday, which would bring my credit balance to R 350,00 (in other words 10 movies). </p> <p> </p> <p>Now, after you confirm receipt of R320,00 you say my credit balance is R285,00. What happened to the other R 65,00?</p> <p> </p> <p>Regards </p> <p> </p> <p>I received no answer to my email, and went back to my private coversation on Facebook. Their response was that they have not received my payment (?!) and my account reflects a balance of R30. I copied the email from Rebecca Dikgale to the Facebook guys and they just say they cannot help me, because they do not have access to the "email department".</p> <p> </p> <p>The service is pathetic, actually, it is worse. The one hand does not know what the other is doing, and somehow my payment was received, but the other department does not know this, and so, my account is either in credit with R30, or R 285 while it should be in credit with R350. </p>
Dear Freddie
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Freddie
We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
This is UTTER nonsense.
Box Office does not allow movies to be rented "on credit". It is impossible to have a Box Office Account in debit.
I demand to be refunded the amount ****** from me. When I loaded the payment of R 320,00 onto my Box Office Account on 27 September 2016, my Box Office Account was in credit with R 30,00.
This is UTTER nonsense.
Box Office does not allow movies to be rented "on credit". It is impossible to have a Box Office Account in debit.
I demand to be refunded the amount ****** from me. When I loaded the payment of R 320,00 onto my Box Office Account on 27 September 2016, my Box Office Account was in credit with R 30,00.
No, you are incorrect.
My query has not been dealt with satisfactorily.
My account was in credit with R30 and should now be in credit with R350.
My account was never, and could never have been in a debit.
Your reply refers to two movies I rented on 3 September and 18 September which reflects “no payment received”.
That is patently incorrect and a lie.
As can be seen from my “rental history” printed from the Box Office website (for the period ending 30 September 2016), the last movie I rented on Box Office was 10 C*****field Lane on 8 August 2016.
I DEMAND AN IMMEDIATE REFUD OF THE R 70,00 ********LY AND UNILATERALLY DEDUCTED FROM MY ACCOUNT.
Regards
No, you are incorrect.
My query has not been dealt with satisfactorily.
My account was in credit with R30 and should now be in credit with R350.
My account was never, and could never have been in a debit.
Your reply refers to two movies I rented on 3 September and 18 September which reflects “no payment received”.
That is patently incorrect and a lie.
As can be seen from my “rental history” printed from the Box Office website (for the period ending 30 September 2016), the last movie I rented on Box Office was 10 C*****field Lane on 8 August 2016.
I DEMAND AN IMMEDIATE REFUD OF THE R 70,00 ********LY AND UNILATERALLY DEDUCTED FROM MY ACCOUNT.
Regards