*****ing money

My decoder was faulty and I took it in. Despite paying insurance on the decoder every month, they wanted to charge me. They did an investigation and determined that they fee should not be paid. An extra amount went off on my debit order for the repair. Calling they call centre they refuse to help me and try to hold me ransom. Insist that I take my time & fuel and drive back to the agency to address the issue to get my money back! They are *****ing my money and want to make it extra time, money and effort to get my money back!