*****ing Money

Can someone please explain to me how a debit order is taken off of my account when I haven't had an account with Multichoice for over 2 years. Then when I phone your Customer Service department I get told that its because you have switched over to a new system and it has just reconnected me out of error?<br> <br> Are you kidding me? How many other accounts has this happened to? You are not a Mickey Mouse company how does this happen? Then when I ask for the Debit Transaction to be reversed I get told that I must wait up to 14 days. ITS NOT EVEN MY ERROR ITS YOURS AND I MUST WAIT 14 DAYS!! How do you let this happen??<br>