*****ing Money

Item: DStv (MultiChoice)
Rating: 2
Author: Mark A

Thanks for *****ing my money Multi-Choice. I cancelled my subscription over 2 years and yesterday they forced a debit payment of more than a thousand rand from my account. Awesome hey? I did call them, they blamed it on a system change and said I will get a refund in roughly 40 days... but first I need submit bank statements and a copy of my I.D. Does it get anymore pathetic thank this?

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 11:56

Hello Mark_Andrews,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 11:56

Official