LL
Louis L
1 reviews | Active since Jul 2011
04 Mar 2015, 11:32
*****ing Money
After many phone calls and being in to the customer care center 3 times they still take money of my parents account that should never have gone off. This after they said it is sorted out now and should not happen. They took money for a decoder that was replaced under warranty and took another amount off as well that I don't know what for.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 12:54Hello Kleinlots,
Reference is made to our telephonic conversation. We will contact you again at 16h00 to assist with the billing on your fathers account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Reference is made to our telephonic conversation. We will contact you again at 16h00 to assist with the billing on your fathers account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply04 Mar 2015, 12:54
Official
Hello Kleinlots,
Reference is made to our telephonic conversation. We will contact you again at 16h00 to assist with the billing on your fathers account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Reference is made to our telephonic conversation. We will contact you again at 16h00 to assist with the billing on your fathers account.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,