*****ing Money

I wish I could give this review 0 stars because the service from DSTV is beyond disgusting. I called on the 26th of August to cancel my subscription with DSTV. I was then told the cancellation has gone through however I will still be debited as I called too late in the month. My services will be suspended on the 28th of September. I was fine with that. On the 26th of September I received an SMS telling me my next debit order will be R466,65. I called in on the 26th and explained the SMS I received only to be told my cancellation did not go through. I might be debited & I was then told about the penalty fee which I will be charged and I need to call in if I am to request a refund of which I did on the 29th of September. They told me it will take 3-5 working days to refund. Today is the 5th working day and I have still not received my refund. I called the call centre and spoke to Sinokuhle David who told me the refunds will take some time because there is a lot of them. He also told me I will have to wait till tomorrow which will be the 6th working day. I do not understand how this is my problem that because your customers are requesting refunds I have to wait longer than the said time. He then said I should wait till 7 working days. I was not even able to get a number for finance because he tells me there is no one I can speak to in finance but he tells me he can get someone to contact me from finance. Which one is it? Why are you as a service provider so quick to take peoples money when your own agent made a mistake and the so called customer is at fault? Why can you as one of the biggest service providers in Africa not work on a system? If you say you will refund people their money, give them their money on time. When you need your money for your subscription you are very quick to debit and cut services off. DSTV and their service is truly disgusting and an absolute waste of time and energy