*****ing from the poor

Multichoice is a system designed to ***** from the poor who are defenseless, I am using an explora on a compact plan plan, ever since I have switched on my decoder after the December holidays my catch up is unable to update, I have used my airtime which is more than the subscription to sort out the issue but no one is able to assist, even the consultant's are unable to give me a call back when I humbly ask as a paying customer that they call me back because I have wasted enough airtime calling them and my airtime is finished. What happened to putting customers first? Even today I am still helpless. Thanks for the rotten service multichoice I hope you enjoy every cent that you are *****ing from the poor. How on earth do you explain not being able to give your paying customer a call?