*****ing from me AGAIN

Let's make this clear I had to rate you 1 star above, There was no choice, so that 1 star rating is not a true reflection. Refer my complaint 17/02/2020 (11h56) to ***. Automated reply received 11h59 and I quote:

"Good day,

Thanks for getting in touch with the CEOs Office. We’re here to help with all customer query escalations. Your query has been logged and your reference number is ***3. We'll get back to you within 1 working hour.

Thank you DStv

No feedback since, as I asked also already 3 times again this morning with more e mails to *** and also asked same 3 times on facebook please humour me and explain to me now 1st of all your definition of 1 working hour and then refer back to my e mail and answer ALL MY QUESTIONS ...