1 reviews | Active since Jan 2011
*****ING FROM ME AGAIN ...
I NOTICED THIS MORNING MULTICHOICE IS GOING TO DEBIT R1012.50 TONIGHT 22/03/2016 FROM MY ACCOUNT. THAT NOW AFTER I WAS DEBITED R967.17 LAST MONTH ON THE 22ND OF FEBRUARY 2016. WHEN I QUERIED THE DEBIT AMOUNT GOT NO ASSISTANCE ... 1ST WAS TOLD MY PACKAGE IS R899.00 PER MONTH AND INSURANCE ON EXPLORA R29.99 AND R25.99 FOR PVR. WHEN TRANSFERRED TO REFILWE SHE NOTE THE INSURANCE ON EXPLORA IS R35 AND R29.50 ON PVR? WHICH 1 IS NOW CORRECT??? ALSO WAS TOLD BY REFILWE I WAS CHARGED FOR FEBRUARY AND NOW MARCH FOR DSTV MOBILE. I SHOULD NOT BE CHARGED FOR WALKA AT ALL AS I HAVE THE PREMIUM BOUQUET AND THE WALKA I HAVE IS FOR FREE (SUPPOSE TO BE) YES THERE WAS ANOTHER WALKA ADDED TO MY ACCOUNT WAY BACK AND I CANCELLED THIS WALKA TWICE ALREADY. NOW I WONDER HOW MANY MONTHS HAVE I BEEN PAYING FOR A WALKA THAT WAS ****** AND CANCELLED TWICE ALREADY?? I NEED DETAILED STATEMENT ON MY ACCOUNT AND ALL OVERCHARGES TO BE RETURNED TO MY BANK ACCOUNT. THE SERVICE OR RATHER LACK THERE OF ONCE AGAIN PATHETIC AS MULTICHOICE JUST DEBIT MY ACCOUNT FOR A DIFFERENT AMOUNT EVERY MONTH. SORT THIS OUT IMMEDIATELY AND REFUND ME. ALSO COMPENSATION TO BE PAID FOR ALL THIS USELESS SERVICE.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please noted that the query has been resolved , statements have been sent as per request . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Please noted that the query has been resolved , statements have been sent as per request . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,