*****ING FROM CLIENTS.... WHEN WILL THIS BE SORTED

MOST USELESS SERVICE EVER. NO ONE CAN HELP ME NOW FOR A MONTH AND 3 WEEKS, I HAVE TO CALL EVERY 2ND DAY CAUSE THESE USELESS PEOPLE CANNOT CALL ME BACK OR SORT OUT THE PROBLEM, I ASKED TO BE DOWNGRADED, BUT THEY REFUSE TO DO THIS. AS THEY WANT PEOPLE TO STAY ON THE PREMIUM PACKAGE THAT THEY CANNOT AFFORD, I HAVE ASKED TO BE DOWN GRADED FOR ALMOST A MONTH AND 3 WEEKS NOW, AND NO LUCK, THEY JUST ASK FOR MORE MONEY, NOW THEY HAVE DISCONNECTED ME AND TELL ME I MUST PAY A CONNECTION FEE, HOW EVER I HAVE PAID MY R399 FOR THIS MONTH, BUT STILL KEEP ME ON A PREMIUM, WHICH I NEVER ASKED FOR, WHY IS DSTV *****ING FROM THE HARD WORKING PEOPLE OF SOUTH AFRICA AND WHY ARE THEY NOT ASSISTING PEOPLE