1 reviews | Active since Mar 2015
*****ing customers money
I called into DSTV multichoice sat on the call for 30mins with Mr. Gary Jacobs and requested my service to be downgraded from premium to compact view with south Indian and extra view on the 8/4/2016 at 8:23pm. Gary noted that as per multichoices rules section 7.1.1 they cannot downgrade and will charge me for the whole month even thought I don't require and cannot afford to pay the premium charges for the for month. This is in breach of their rules as paragraph 7.1.1 refers to termination and not downgrades, they do not even define the term of downgrade. I will be referring this to the regulator as it is technically theft of customers hard earned money.Further to the fact the service is pathetic, called in over 3 times???Regards<br> Ms Govender
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request a upgrade, downgrade, re-connection or disconnection, which we will implement on your next payment date.
According to our records your payment date is on the 22 of every month.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request a upgrade, downgrade, re-connection or disconnection, which we will implement on your next payment date.
According to our records your payment date is on the 22 of every month.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
o -The Dstv Forum on www.dstv.com
o -Twitter@DStvCare
o -Facebook/DStv
o - ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert