*****ING CLIENTS MONEY, I want mine back

Good day, we have a complaint to log regarding the double insurance premium that we have been paying for nearly two years now. We cancelled our insurance on more than one occasion and yesterday was told once again that we are paying for two machines insurance. We only have the DSTV Explorer and I do not have another machine. I am requesting for a full refund of this insurance premiums for two years. This is ridiculous. Someone had to call me back yesterday to ask why I am cancelling the insurance but this has not yet happened. I am disgusted at the amount of times that we have to cancel the insurance. We also cancelled this last year again and they said that it is cancelled. I want a full refund and an explanation on why the insurance was never cancelled. We do not get statements on the account so you guys charge people just what you want when you want it. Plus the disconnection fee I was charged when the dish was not switched off. So you're company is *****ing money and I want my money back with immediate effect. Please can this be resolved as a matter of urgency as this is disgusting coming from DSTV. YOU ***** PEOPLES MONEY