*****ING CLIENTS MONEY

<p>We have been with DSTV for a few years now, our account was linked to my husbands name and we recently upgraded to DSTV explora which is linked to my name. The Explora was installed on the 18th of Nov 2016. After the instalation we phoned in to cancel our account that is on my husbands name and to transfer the Credit of the debit order that went of end of Nov to be transferred to my account. They then confirmed that a credit can't be transferred to another account holder only when the acount is in the same name and that they will therefore give us a refund. Came December a nother debit order went off on my husbands account. We then reconnected our old decoder to see if its still working and we got a message that the service was suspended, I then phoned them on the 06th of Jan to find out what is going on, after 6phone calls and having to load airtime twice they confirmed that the the DSTV on my husbands account is still active and that it was never cancelled and the cant trace any phone calls. When they then logged onto my account they saw that numerious calls was made and that I had to tell them exactly when I made the call and from witch number. I confrimed that it was almost 2months ago how on earth must I remember something like that. They are the service provider we pay a alot of money for,they must make notes on their side and that their calls are recorded therefore they must trace and listen to my calls. They then told me that I must phone them back after a while and that they does have access to phone clients back, by now I was worked up very badly and told her she better make a plan to phone me back, ive already phones 6times and sepnt over a R100 worth of airtime. She then phoned m eback saying that they did trace a call and confirmed that we did request for my husbands DSTV to be cancelled but they cant trace that the final confrimation was done???!!!!! She told me that they can only refund us, if we give them the exact time and date the call was made and from what number. i told it would either be from my cellphone or work number and that she must listen to the calls thats logged, apperntly they dont have time to go trough all the calls. I told her that I wanted to talk to a manager, she couln't transfer me and I have to sent an email to get a mangers details, I then told her that she must sent me a email with the details and geuss what, i'm still waiting!!! I feel that they are *****ing our money, we paid 2 Dstv accounts for 2months yet we did not use it and for something we did cancel!! I told this to the lade as well. I also asked her to confrim that the DSTV is now cancelled and she couldnt confirm!!! We are paying so much for their service, yet is up to **** and they ***** our money!!!</p>