AG
Adie G

1 reviews | Active since Jan 2017

09 Jan 2017, 06:42

Stay away from the DSTV Explora

<p>Why you should STAY AWAY from the DSTV Explora.</p> <p> </p> <p>I got a new Explora 26 months ago, delivery and installation was quick and all looked positive.</p> <p> </p> <p>After about 8 months it packed up, would freeze constantly and had to be rebooted 3 to 4 times a week. Took it in to a MutiChoice shop and it was swopped under warranty.</p> <p> </p> <p>Explora No 2 lasted about 5 months before the hard drive crashed, took it in again. Was told it is a replacement machine and only has a 3 month warranty, had to pay around R670 to get a replacement.</p> <p> </p> <p>Explora No 3 lasted for about 7 months. Took it in, same problem – had to pay in, no warranty. This time they tried 4 different machines as they could not get it to work on the network, while still in the shop. During this 2 hour session they managed to ******* the smart card, then they had the ****** cheek to make me pay the R99 to replace the card that they *****ed up in the first place.</p> <p> </p> <p>Explora No 4 is now also starting to act up, freezes, loses the recordings, loses the menu, need to be restarted twice a week. I am not looking forward to this fight again.</p> <p> </p> <p>I was told by the staff at Multichoice that I should have taken out their insurance then I would not have to pay in. WHY must I take out insurance when YOU(MultiChoice / DSTV) provides **** products?</p> <p> </p> <p>So, if you have a PVR, keep it and stay far away from any Explora special….</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2017, 08:34
Official

Good day Adie Gerber

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

AG
Adie G's update09 Jan 2017, 17:33
Reviewer Update

Hi

I have checked and it says "up to date"

Regards

Adie