1 reviews | Active since Jan 2017
Stay away from the DSTV Explora
<p>Why you should STAY AWAY from the DSTV Explora.</p> <p> </p> <p>I got a new Explora 26 months ago, delivery and installation was quick and all looked positive.</p> <p> </p> <p>After about 8 months it packed up, would freeze constantly and had to be rebooted 3 to 4 times a week. Took it in to a MutiChoice shop and it was swopped under warranty.</p> <p> </p> <p>Explora No 2 lasted about 5 months before the hard drive crashed, took it in again. Was told it is a replacement machine and only has a 3 month warranty, had to pay around R670 to get a replacement.</p> <p> </p> <p>Explora No 3 lasted for about 7 months. Took it in, same problem – had to pay in, no warranty. This time they tried 4 different machines as they could not get it to work on the network, while still in the shop. During this 2 hour session they managed to ******* the smart card, then they had the ****** cheek to make me pay the R99 to replace the card that they *****ed up in the first place.</p> <p> </p> <p>Explora No 4 is now also starting to act up, freezes, loses the recordings, loses the menu, need to be restarted twice a week. I am not looking forward to this fight again.</p> <p> </p> <p>I was told by the staff at Multichoice that I should have taken out their insurance then I would not have to pay in. WHY must I take out insurance when YOU(MultiChoice / DSTV) provides **** products?</p> <p> </p> <p>So, if you have a PVR, keep it and stay far away from any Explora special….</p> <p> </p>
Good day Adie Gerber
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Good day Adie Gerber
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Hi
I have checked and it says "up to date"
Regards
Adie
Hi
I have checked and it says "up to date"
Regards
Adie
