VV
Vanessa V

1 reviews | Active since Jun 2013

15 Mar 2019, 20:10

Stay away from DSTV

I will NEVER refer any clients to DSTV . DSTV got the most arrogant and inexperienced consultants. Consultants saying to customers they want stuff for free and it remains the liability of the client to pay. I AM A RESPONSIBLE client you dont have to tell me what you assume because my payment history to DSTV says something else even paid four months upfront. BUT that not one consultant is trained to look at the old account vs new account i dont understand. Cant the consultants consolidate accounts ? Why is team leaders dropping the phone call in your ear and not phoning the client back. NO the client have to phone back and do a security check again and explain again the situation. Its so unfriendly service i have never seen nor experience this before from a company being in that manner to their clients. DSTV dont realise their mistakes but is quick to talk about liabilities.

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Replies (1)
VV
Vanessa V's update16 Mar 2019, 12:39
Reviewer Update
Good day ... i have been doubled billed confirmed by Teamleader Ingrid ... she made an commitment to phone me yesterday at 20h00 which she did not i phoned at 20h10 she were busy with other client made an re commitment for 11h00 i waited until 12h00 nothing happened. I spoke to Sandile and Thanbaxolo advised they cant transfer me due to sitting in three different buildings . I phoned again spoke to Lindiwe she advised teamleader would be available at 15h00 untill 23h00 why are teamleaders making commitments not honouring but a client must hear they are liable when clearly there is no service and none honouring of commitments from DSTV