1 reviews | Active since Feb 2017

22 Feb 2017, 22:29

Stay away!

<p>I rented a movie on box office online, money went off but I did not get the movie to watch. I sent 2 online messages on which I got no reply. We made 2 phone calls to dstv each one gave us another story, saying they were offline.</p> <p> </p> <p>At the end we went to the on-line chat where we were dismissed by saying we are out of time, it had to be reported within I think 24 hours. I rep**** we did report it within an hour from the transaction. It is now 24 hours later and the online chat lady never rep**** to us.</p> <p> </p> <p>This is not the first time we paid for an online movie that we could not watch.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2017, 07:51
Official

Dear Melanie

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2017, 07:51
Official

Dear Melanie

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2017, 09:38
Official

Good day Melanie

Reference is made to our telephonic conversation in regards to your Box office concern.

We advised that we need the Proof of Payment and a copy of your bank statement to refund the rental amount to you.

Please refer to your personal e mail address for more detail pertaining to your concern.

Kind regards

Rupert