stating im in arrears but paying more every month

good day<br> iI'm not happy I'm paying my account for the last four years via EFT and all of the sudden since august they disconnect my account as they claim i did not pay my account then i had to call them spend almost 30Min with them on the phone and then spoke to nombuyiselo.dlamini and then she say it was disconnected due to the fact that they did not received my payment so i send teh proof of payment back to her and then she will reverse that reconnect ion fee from my name so i did and then yesterday again i received a sms stating that i need to pay 250 and my account is 199 per month however im paying 200 on the 25th of each month so i don't understand why so i spoke to mpho.seopa and he said i once again has to send all document through witch i did however his email address is not working now today some RUDE manager told me its because of my drifta that is active and in the same line she say it is inactive thats why i have to pay 250 but if you call in they tell me that im owing them 320 for what i dont know so can you please see what is going on the drifta was removed from my name in August already please change my payment date to 29th of each month as i WILL NOT pay for recon