DR
Dylene Rossi-Zalmons
1 reviews | Active since Nov 2016
03 Oct 2017, 14:38
STATEMENT
I have been trying since June this year to have them email my statement . Each an every month I have to call and ask for this and each and every month I am told they will sort out the problem but nothing ever happens. I must have send at least a dozen emails which they respond to promptly but never ever resolve the problem.
I have also tried downloading my statement from website which I was unable to log into as they have the incorrect details on their system. Finally about two months ago I was told to go on "Live Chat" I did this but it was rather painful as they would ask a question, which I answered and had to sit around and wait 5 to 10 minutes for them to come back to me. This was a long an painful experience. However after this I did manage to access my account on the website. Two months ago when i tried logging in a message comes up that you must first link your "Smart Card" before you can proceed. When I put in the Smart Card details they say this is already linked to another profile. I bought the Explored from a 3rd party and it seems that they do not update their database which makes it impossible to use their "Self Service". I keep sending emails but as before quick to receive a first response but nothing ever get resolved it just goes on month after month after month.
WHY IS IT SO DIFFICULT TO JUST GET MY STATEMENT SO THAT I CAN PAY TIMEOUSLY
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Oct 2017, 14:50Dear Dylene Rossi-Zalmons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Oct 2017, 14:50
Official
Dear Dylene Rossi-Zalmons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DR
Dylene Rossi-Zalmons's updateReviewer Update
06 Oct 2017, 13:49This is exactly what I mean. I have heard absolutely nothing from Multichoice and so the problem goes on and on. When are we actually going to get some service in South Africa???? WELL DONE DSTV YOU ARE LIVING UP TO YOUR POOR REPUTATION.
DR
Dylene Rossi-Zalmons's update06 Oct 2017, 13:49
Reviewer Update
This is exactly what I mean. I have heard absolutely nothing from Multichoice and so the problem goes on and on. When are we actually going to get some service in South Africa???? WELL DONE DSTV YOU ARE LIVING UP TO YOUR POOR REPUTATION.
DR
Dylene Rossi-Zalmons's updateReviewer Update
10 Oct 2017, 09:05It is now a full week and I have heard nothing from Multichoice. This is what has been going on for months. Promises come very quickly to have the situation resolved, but that is a far as it gets. TOTAL SILENCE AFTER THESE FUTILE PROMISES. I have been offered Showmax free of charge as I am a premier customer but I cannot make use of this as I cannot log in on their website.
Multichoice are lucky to have a captive audience but times change. Telkom is a typical example of this. Fibre has resulted in many, many customers cancelling Telkom and going with other companies. I did this a year ago and do not regret this for one second, best move I have ever made. The only thing keeping me with Multichoice is the sport, otherwise I would be going the Netflix route. Things change BEWARE MULTICHOICE THIS KIND OF SERVICE THAT WILL EVENTUALLY RESULT IN A LOSS OF CUSTOMERS, AS SOON AS THEY HAVE AN ALTERNATIVE.
DR
Dylene Rossi-Zalmons's update10 Oct 2017, 09:05
Reviewer Update
It is now a full week and I have heard nothing from Multichoice. This is what has been going on for months. Promises come very quickly to have the situation resolved, but that is a far as it gets. TOTAL SILENCE AFTER THESE FUTILE PROMISES. I have been offered Showmax free of charge as I am a premier customer but I cannot make use of this as I cannot log in on their website.
Multichoice are lucky to have a captive audience but times change. Telkom is a typical example of this. Fibre has resulted in many, many customers cancelling Telkom and going with other companies. I did this a year ago and do not regret this for one second, best move I have ever made. The only thing keeping me with Multichoice is the sport, otherwise I would be going the Netflix route. Things change BEWARE MULTICHOICE THIS KIND OF SERVICE THAT WILL EVENTUALLY RESULT IN A LOSS OF CUSTOMERS, AS SOON AS THEY HAVE AN ALTERNATIVE.
DStv (MultiChoice)'s replyOfficial
10 Oct 2017, 09:37Good day Dylene
Apologies once again for the late reply and the inconvenience this has caused.
As per our telephonic conversation , we have managed to link your smartcard and you should be able to Log In now.
Please let us know how it goes.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply10 Oct 2017, 09:37
Official
Good day Dylene
Apologies once again for the late reply and the inconvenience this has caused.
As per our telephonic conversation , we have managed to link your smartcard and you should be able to Log In now.
Please let us know how it goes.
Thank you
Girly
Best regards,
DR
Dylene Rossi-Zalmons's updateReviewer Update
10 Oct 2017, 10:19I received a call from Girly who has, thank you Girly, now managed to sort out my problem. It took a couple of phone calls and was easily sorted out. You really need to get your staff jacked up this did not seem so difficult that no-one could help me for months on end.
DR
Dylene Rossi-Zalmons's update10 Oct 2017, 10:19
Reviewer Update
I received a call from Girly who has, thank you Girly, now managed to sort out my problem. It took a couple of phone calls and was easily sorted out. You really need to get your staff jacked up this did not seem so difficult that no-one could help me for months on end.