statement

I requested a statement from Dstv 3 weeks ago, till today I still do not have one. I have tried to get one online, there online self service does not work at all. I called into their call centre and was told that they are experiencing difficulties with their new system. What's ironic is that July I requested a statement from them and there excuse was that they had just installed a new system and they were still sorting out technical issues. Four months down the line same problems, yet they deduct their subscription fees without fail every month. How can I pay for something and I don't receive any form of invoice. The call centre agents do not even know what excuse to use anymore. I swear South African needs an alternative as this monopoly really is not good. We watch the same programmes over and over. Are we being brainwashed? Naspers make billions yet we get 3rd grade service.