State of Lock .... What Appalling Service

<p>I sent price lock sms about 4 weeks ago and I got a call back for this promo and my request was accepted. The guy explained that I'll received the Explora a couple days later and that I'll have a list of installers who will install this the next day from receipet as not to have charges levied on my account. This Explora took over 3 weeks to arrive, no update from DSTV at all during this time. All my enquiries about this fell on deaf ears. Promises of being called back went empty. I even requested that this be cancelled as I was not being taken seriously, clearly. DSTV called to convince me that it will be delivered as they couldnt find my address. I even volunteered to go pick it up from their Oliphantsfontein warehouse. Four weeks, it mysteriously made its way to my door step. There was no list installers as had been promised on taking up the promo. I yet again called and was given GoatSystems as an installer. On calling I was told the waiting period was over a week and other installers said the same. This was not as agreed as I was now being charged for an Explora that was not installed as agreed. I've called about this whole issue countless times and everytime I got the same bad service though I insist that my previous call records be retrieved as for my frustrations to be understood. On my last call, I requested to speak to a supervisor and I was again promised that this would be escalated and I would be called the same day. As usual and expected, no call until now. Over 4 days have passed.</p> <p> </p> <p>HelloPeter, you are now my last resort as I have no idea what to do and clearly DSTV is not taking me seriously, a customer of over 8 years now!!!!!</p> <p> </p> <p>Am so, so frastrated and I don't want this Explora anymore. I'd rather buy it myself and get it installed at my own leasure.</p>