Starting to Detest DSTV
I know really understand why people are moving over to Netflix or other internet based viewing platforms. I have had my DSTV explorer for just under 3 months now, it was a really exciting moment when you unpack the decoder and start looking through the new and upgraded catch up screens etc... all of that enjoyment is now gone! The decoder now freezes and restarts itself every 5 minutes! All of this during the new season of Game of Thrones (Perfect Timing!!). I called the customer care which could not help me and got the normal ''sorry''. Today I took the decoder to an agent of DSTV (after phoning them in advance to inform them about my problem) justto be told ''Come back tomorrow, our system is down'', nothing more, nothing less - not even an apology! I cannot fathom how a customer care agent cannot even be sympathetic towards this problem. DSTV, I must commend you on marketing your product with fantastic ambassadors and commercials, but lets extend that focus on the after sale care of your already loyal and somewhat frustrated customers. I do not expect you to reply to this rant here as I have seen that you do not reply to other comments on this platform. I am angry and I want you to know this.
Dear Kyle Edward Shimmon
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Kyle Edward Shimmon
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Hi Multichoice
Thank you for following this up.
Yes, everything was sorted out after a couple weeks of calling the call centre and going through to the Head Offices. I do believe that agents in the call center need to be better trained in dealing with these issues - a lot of promises made but nothing came from them.
In the end, we managed to speak to a Manager - Mohammed, who was extremely helpful and was able to sort us out over the phone within 30 minutes!
I can say that it is great having the whole DSTV experience again.
Thank you DSTV.
Hi Multichoice
Thank you for following this up.
Yes, everything was sorted out after a couple weeks of calling the call centre and going through to the Head Offices. I do believe that agents in the call center need to be better trained in dealing with these issues - a lot of promises made but nothing came from them.
In the end, we managed to speak to a Manager - Mohammed, who was extremely helpful and was able to sort us out over the phone within 30 minutes!
I can say that it is great having the whole DSTV experience again.
Thank you DSTV.