RS
Riyaad S
1 reviews | Active since Apr 2022
17 Jul 2023, 11:42
Staggeringly *********** staff
Staggeringly *********** staff. Tried to connect Premium at my holiday home for a quoted amount of R56. They had 3 different amounts of R737 that went off the account, when I called to complain they disconnected the Premium at my holiday home to which I had to call back. The manager was supposed to call back yesterday but still nothing. Spent over 45 mins on a call, another 10 minutes and again today over 12 minutes and still it has not been resolved. It is a paid call and I have to call and pay for their own incompetence. Will consider cancelling my services completely will multichoice.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
17 Jul 2023, 11:46Hi Riyaad Seedat,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jul 2023, 11:46
Official
Hi Riyaad Seedat,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
RS
Riyaad S's updateReviewer Update
17 Jul 2023, 11:49I wont hold my breath.
RS
Riyaad S's update17 Jul 2023, 11:49
Reviewer Update
I wont hold my breath.
DStv (MultiChoice)'s replyOfficial
17 Jul 2023, 13:13Hi Riyaad Seedat,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled the account and reversed the additional days.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled the account and reversed the additional days.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jul 2023, 13:13
Official
Hi Riyaad Seedat,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled the account and reversed the additional days.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that we have reconciled the account and reversed the additional days.
Kind regards,
DStv: Hello Peter Team
Best regards,
RS
Riyaad S's updateReviewer Update
17 Jul 2023, 13:18Yes however you still overcharged me R84.42. It is amazing that I need to do your own recon work. Take the July closing balance, less the easy view, less the premium for 2 days and thats the correct amount. You still need to pass an additional credit, or you can try getting competent staff.
RS
Riyaad S's update17 Jul 2023, 13:18
Reviewer Update
Yes however you still overcharged me R84.42. It is amazing that I need to do your own recon work. Take the July closing balance, less the easy view, less the premium for 2 days and thats the correct amount. You still need to pass an additional credit, or you can try getting competent staff.
RS
Riyaad S's updateReviewer Update
17 Jul 2023, 13:28 You should also consider adding an additional R140 credit for the airtime(138 minutes) and inconvenience this has caused over the past 3 days.
RS
Riyaad S's update17 Jul 2023, 13:28
Reviewer Update
You should also consider adding an additional R140 credit for the airtime(138 minutes) and inconvenience this has caused over the past 3 days.