*********** Staff - Where is the payment??

Payment made to MultiChoice on 30th June already, they keep cutting reception and when you phone, they either drop the call, ask for proof of payment, bank statements etc. - then we on for 2 days and off again. Today is the third time we sent through all relevant documents - now the reference number we have been paying on for over 10 years is incorrect!! *********** bad service. We told we can't cancel because we owe money and must make payment beforehand and then cancel. disgusting.