Staff needs training

Hi, I would just like to inform you that on Wednesday,, 19 August 2015 my DSTV WAS SWITCHED OFF, I called the call centre and spoke to a gentleman who said the system says that I have 2 mobile devices activated on my account and that had caused me to be in arrears. I told him that was incorrect and that he could disconnect both devices. He said that he would do so and speak to his supervisor to have me reconnected, which he did. Very good service. This morning Monday, my service was switched off again and a lady at the call centre informed me that my account was in arrears. When I went to pay my yearly account , I was charged a R50 reconnection fee which I am not happy to pay and am requesting that it be refunded as I feel I am a loyal customer and I feel that all this misunderstanding has arised since we do not receive accounts through the mail anymore. How is it possible that two of your staff members on two different occasions give two different stories? Regards Anthony