Staff need training in how to deal with clients

Fine are the days of customer service I phoned in to enquirer regarding my dstv pricelock account the first consultant felt the need to spell out explorer and the second consultant made me feel like I was a small child and had no right to phone in and enquirer anything on my account the consultants are disrespectful rude and obnoxious I would recommend anybody put up with such disgusting behavior as a paying client highly frustrated you say price lock R959 but you charge R1118 why no one can explain? You ask to speak to a supervisor they all left for a meeting this is not customer service