Staff lacks system training

Worst customer service experience. I paid my Dstv via eft now its a problem from their side. The staff at multichoice do not know how to attach a POP on their system. I wonder how they train them if attaching a POP is such a struggle. It started with me having to call them every second day to connect me back on, as they kept disconnecting my serve. Now it's a everyday thing that I have to call Dstv to connect me. I have spoken to Team leaders and consultants they all dont know how to attach a POP on their work system. This is a concern, how can Dstv introduce a facility knowing very well that their staff is not well trained and do not understand their work system. Now it's costing me money and time. The money and time spend calling Dstv is becoming is a serious problem for me as if it's my fault for all the incompetence that is happening internally.

Dstv should do regular staff trainings on their systems cause clearly there is something wrong. There is no way that 7 staff members from team leaders to consultants can do the same mistake.