RS
Ryan S
1 reviews | Active since Oct 2022
01 Oct 2022, 19:59
Staff just don’t care about customers!!
I waited for more than 20minutes on the line for agent to get back to, to resolve account issue with team leader.
On numerous attempts I could not get through to agent because of there bad line.
The staff never calls back ti return my calls and refuses to listen to the recordings.
I would switch off my Dstv anytime. They don’t care about the customer at all. Worse company to deal with solving customer problems.
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Replies (2)RS
Ryan S's updateReviewer Update
01 Oct 2022, 20:03After waiting for more than 25min and agent not getting back to me the line was terminated.
It is so difficult to resolve anything with the agents.
It is so difficult to resolve anything with the agents.
RS
Ryan S's update01 Oct 2022, 20:03
Reviewer Update
After waiting for more than 25min and agent not getting back to me the line was terminated.
It is so difficult to resolve anything with the agents.
It is so difficult to resolve anything with the agents.
DStv (MultiChoice)'s replyOfficial
01 Oct 2022, 22:12Hi Ryan
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Oct 2022, 22:12
Official
Hi Ryan
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team