Staff incompetency...

3rd party debt order? we request dstv to amend my mother banking details to mine. we did send a application form and inserted the details and yes we made a mistake on form although we send banking conformation letter with dstv still capture the incorrect detail resulting an error and debit order rejection. so my question is why did the account department not verify details and insure that all detail was correct? i phone the call center and we did fix this on line and yet it still was wrong? seriously? so today i ask what about some compensation / credit...lol 'no sir we cannot give ANY 'so i ask why ..i mean i made a mistake and dstv copy my mistake and loaded incorrect details? so let see if anyone will come back to me...