Staff incompetence

I received an SMS on the 24th of july saying that i need to pay R1164.83 for the month of August 2021, which i called *** multichoice customer Service and inquired about the amount and i was informed that the is an error on their side to all the customers who played The wheel of happiness and won an upgrade which mine was activated in May 2021 for 1 month but i shouldn't worry as it will be fixed in less that 2 hours as they are escalating the matter , i should just pay my normal amount.26 July 2021 I called customer service to clarify how much I need to pay and why they haven't fixed the error. I spoke to the team leader Kevin who advise that im not the only one who has this problem and he is been escalating the week the same matter so i should not worry i should pay R635.00 30 July 2021Amount of R640.00 was paid in the DSTV account for my August subscription 01 August 2021 My subscription was disconnected. i called again the customer service and i was told again that the error on their side and they are escalating again to the ledger department to fix the error and they reconnected my service but i was in shock to find out they charged for reconnection fee 05 August 2021 My subscription was disconnected again. I called again the customer service and i requested to speak to the supervisor who advised again that the error on their side and they have escalated to the wrong department previously but now it has been escalated to the correct one and she will make a note that i shouldn't be charged for reconnection fee and reconnected my service but i was in shock to find out they charged for reconnection fee and the pro rata rate 9 August 2021 My subscription was disconnected again. I called again the customer service on the 10 August 2021 08:00 and requested to speak to the supervisor and the agent requested my number informing me that the management would be calling shortly 08:11 I called again and I was put on hold for an hour and the line was disconnected. 09:07 I requested to speak to the supervisor and I was on hold for 15 mins and the line was disconnected again and this went on until 10:30 which i have called about 10 times speaking to different agents who chose to put me on hold and later dropped the call after 10 to 15mins As I'm writing this letter my subscription is still disconnected and I haven't received a call from management nor any assistance from the customer service.