Staff Error

We made our payment on the 26 of March, which is about the usual time that our payments are made monthly to Multichoice. No matter how much you pay these people, your account goes into arrears. At the beginning of April we wanted to hire a movie from box office, but because we are cash payers you have to have the available funds to make the booking. So i called multichoice to find out what the status was of my account. The multichoice agent said that my account was in credit for +-R529.00 ...great...miracles do happen. So i asked the agent to transfer that credit amount to the box office account, which she did and I was then able to hire the movies I wanted that evening. Exactly a week later I get a call from Multichoice stating that my account was now in arrears with R227.00. So i explained the above situation to this agent including 5 or 6 of his/her colleagues that have been phoning over the last few weeks. Multichoice has one attitude...multichoice is always right even if they made a mistake and the client is always wrong. So today we made a payment of our instalment which is more than what is requested of me, plus we paid the messed up amount of R227.00, which was not my fault and guess what my service has been cancelled, as I am now in arrears for close to R1000.00, I have no idea where the difference come from...but clearly it must be my fault because I am a cash payer, so they find a way to penalise you for that. Maybe multichoice is a parastatal in disguise, or maybe I am just financing someone else's account. If i have overstated the facts as stated in this post then you have access to the recorded phone calls to verify the facts. btw...still waiting for a supervisor to call me. If the calls are not recorded, I can send you copies of mine.