VC
Visa C

1 reviews | Active since Jul 2016

18 Jul 2024, 11:41

*********** staff

Dstv have *********** staff. They donot know their products. I renewed my dstv contract. They sent a installer on tuesday 25th July 2024. The installer connected the explorer and told us that it needs to load and left. My showmax did not work. I was told that showmax upgraded their software, therefore I need a new email address to *** after obtaining a new email address, still did not work. My streaming is not working...I have spent over R1000 00 on cell calls talking to *********** staff...who only know to say" sorry about that". I cannot get help even after forwarding an email. Andiswa promised yesterday to get one of the managers by the name Mhlengi to call me, still waiting. Before one renews with Dstv, make sure to look carefully at all the different packages offerred on your own...the staff does not know what is going on. 3 consultants told me that I need to register with a new email address even after consulting with their manager...and thereafter I was told itcwas incorrect information. They conveniently disconnect the call or make as if they cannot hear you and disconnect.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2024, 11:44
Official
Hi Visa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jul 2024, 11:44
Official
Hi Visa, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team