*********** staff at the Call center

*********** staff Lisa at the Call centre. I called to query my new amount on my statement. Next best thing my channels are blocked saying I owe she put me on hold for +20 minutes. I eventually hung up the call. I called back where I am being advised I have no profile or subscription linked to my account and all is now battling to sort out this matter. Resulting me now having to drive all the way to Randburg due to incompetence.