Springs Multi choice

My Explora 2 decoder doesn't play PVR took it back was told they won't test it they don't have stock can I call and when they have stock I can just pop in to exchange it, fine I took it and left.

Week after they have stock I went back they test it sorry it does not format but cause it is playing I should take it as they don't know when it will be fixed, I refused and I explained they did not listen to me first time if only then they did listen they would have known my challenge now it is back and forth.

Was asked to leave it in shop I will get a call to collect a new one,I waited no one called and a day ended. 2nd day I called not fixed I went through still they don't know and how long should I wait.

Is it my problem that it doesn't format, it is time consuming to wait and be assisted then you get people who don't care to assist or even bother to go an extra mile.

I should wait while I pay for full package for something that isn't working properly, I should suffer cause who ever needs to format it isn't available that time it is insured, it is a stream of people who are bringing in decorders and clearly we are many.

I'm hurt and disappointed.