AJ
Alex J
1 reviews | Active since Dec 2014
23 Mar 2017, 17:50
Spoiler alert
<p>I just recorded the Ellen show and the Spoiler alert for the Bachelor came on AFTER the winner was revealed??? Now the whole Bachelor series is RUINED for me thanks to incompetence!!! I have it recorded on my phone for proofing. Thanks a lot Dstv NOT </p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
23 Mar 2017, 19:06Dear Alex
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply23 Mar 2017, 19:06
Official
Dear Alex
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice : Hello Peter team
Best regards,
AJ
Alex J's updateReviewer Update
26 Mar 2017, 12:02Hey guys, I still haven't heard a response?
I wait months to receive television shows from you, the monopoly on cable television in South Africa. We have NO other means of receiving television entertainment except through your product. I have waited months for the Bachelor, and it was literally ruined and spoiled because of your incompetency. The person in charge that day waited for the spoiler to happen and then panicked and put a corny little message up afterwards to cover their mistake. The show I was so excited to watch was ruined for me, now I have to watch knowing how it ends - how is this fair?
A part of purchasing your product is to view top class TV, without spoilers provided by you. You are directly in breach of the service you offer. I suggest you respond, and I repeat, because you are in breach of the service you have offered and you've gone and ruined the reason I actually watch your Dstv package on a Friday. It's quite ridiculous that you do not care and do not respond and you do not fix or compensate the situation. And here I am posting a second complaint, because you are ignoring the first one.
And now I'm scared to watch any show I love because it might get spoilt for me?
AJ
Alex J's update26 Mar 2017, 12:02
Reviewer Update
Hey guys, I still haven't heard a response?
I wait months to receive television shows from you, the monopoly on cable television in South Africa. We have NO other means of receiving television entertainment except through your product. I have waited months for the Bachelor, and it was literally ruined and spoiled because of your incompetency. The person in charge that day waited for the spoiler to happen and then panicked and put a corny little message up afterwards to cover their mistake. The show I was so excited to watch was ruined for me, now I have to watch knowing how it ends - how is this fair?
A part of purchasing your product is to view top class TV, without spoilers provided by you. You are directly in breach of the service you offer. I suggest you respond, and I repeat, because you are in breach of the service you have offered and you've gone and ruined the reason I actually watch your Dstv package on a Friday. It's quite ridiculous that you do not care and do not respond and you do not fix or compensate the situation. And here I am posting a second complaint, because you are ignoring the first one.
And now I'm scared to watch any show I love because it might get spoilt for me?
DStv (MultiChoice)'s replyOfficial
03 Apr 2017, 13:18Dear Alex
Please accept our sincere apologies for the delayed response.
We have forwarded your complaint to the relevant department for further assistance. We are awaiting response, as soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply03 Apr 2017, 13:18
Official
Dear Alex
Please accept our sincere apologies for the delayed response.
We have forwarded your complaint to the relevant department for further assistance. We are awaiting response, as soon as we have feedback, we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Apr 2017, 09:26Dear Alex
We understand that our head of Public Relations was in touch with you and apologised for the spoiler.
Thank you for taking your time to contact us.
Kind Regards,
Elna
Best regards,
DStv (MultiChoice)'s reply05 Apr 2017, 09:26
Official
Dear Alex
We understand that our head of Public Relations was in touch with you and apologised for the spoiler.
Thank you for taking your time to contact us.
Kind Regards,
Elna
Best regards,
AJ
Alex J's updateReviewer Update
05 Apr 2017, 12:24Yes, I received an explanation as well as an apology. This still won't bring my experience back.
AJ
Alex J's update05 Apr 2017, 12:24
Reviewer Update
Yes, I received an explanation as well as an apology. This still won't bring my experience back.