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Andiswa X
1 reviews | Active since Apr 2013
12 Apr 2024, 08:51
Spending over 140 minutes and the problem still not solved
I spent this week calling Multichoice trying to fix my Showmax. I was fooled by almost 8 consultants who promised to call back none of them returned my call. I slept late last night waiting for a call. ID number registered for DSTV/Showmax is *** 088. Since issue was not resolved after I've spent over 140 minutes can i please have my airtime. I hived evidence of supporting the 140 minutes. what was disappointing is all your agents had different opinions as if they attended to the different trainings. My cell number is ***.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Apr 2024, 08:55Hi Andiswa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Apr 2024, 08:55
Official
Hi Andiswa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Andiswa X's updateReviewer Update
12 Apr 2024, 13:17I acknowledge your response, However, it's now midday no one has returned my call. It's been days with no Showmax and this is an internal issue why am I suffering from your internal changes?
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Andiswa X's update12 Apr 2024, 13:17
Reviewer Update
I acknowledge your response, However, it's now midday no one has returned my call. It's been days with no Showmax and this is an internal issue why am I suffering from your internal changes?
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Andiswa X's updateReviewer Update
12 Apr 2024, 13:29I was promised to be called back on Tuesday 12:15, Wednesday 16:20, and Thursday after 15 minutes of dropping the call by different professional consultants. I am sure I will get the positive feedback after 30 working days.
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Andiswa X's update12 Apr 2024, 13:29
Reviewer Update
I was promised to be called back on Tuesday 12:15, Wednesday 16:20, and Thursday after 15 minutes of dropping the call by different professional consultants. I am sure I will get the positive feedback after 30 working days.
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Andiswa X's updateReviewer Update
12 Apr 2024, 16:26Thanks to Zandile your email is late I had to call in again and I am still shocked out of 9 consultants only one got it right. Can we now talk about my wasted airtime please?
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Andiswa X's update12 Apr 2024, 16:26
Reviewer Update
Thanks to Zandile your email is late I had to call in again and I am still shocked out of 9 consultants only one got it right. Can we now talk about my wasted airtime please?