Spend over an hour trying to sort a signal problem

Friday - after purchasing a brand new Explora on the 13th of Aug 2015, it started to give me problems - had it replaced with a refurbished one on 13th of Nov 2015. After the replacement the attached Extra view had a E16.4 problem. I spend an hour on the phone to the call centre and we managed to get a signal. On the 16th the Extra view stopped working again E16.4. I was also told that the Catch up and Box office would reload in 48 hours - that never happened. <br> I cant face another round of pulling out wires and cards that were put in by there supplier Aerial & Satellite Excellence.<br> <br> THIS IS ANYTHING BUT EXCELLENCE SERVICE